Shipping Policy

Shipping Policy

PMTEE Bedroom Furniture – Shipping Policy

At PMTEE, we are committed to delivering your bedroom furniture safely and efficiently. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.

1. Shipping Coverage

We currently ship within [Your Country or Region – e.g., Vietnam, U.S., Worldwide]. If you are located outside our delivery areas, please contact our team at [[email protected]] for assistance with special arrangements.

2. Order Processing Time

• All orders are processed within 2–5 business days (excluding weekends and holidays).
• Custom-made or pre-order items may take 7–14 business days before shipping. Estimated timelines will be clearly indicated on the product page.

3. Shipping Time & Delivery

Once your order is dispatched:

• Standard shipping: Estimated delivery in 5–10 business days
• Express shipping (if selected): Estimated delivery in 2–4 business days

Please note that delivery times may vary depending on location, order volume, and unforeseen logistics delays.

4. Shipping Fees

• Free standard shipping on orders over [insert threshold amount – e.g., $500 or 10,000,000 VND]
• Orders below the threshold are subject to a flat shipping fee of [insert amount]

Additional charges may apply for remote or hard-to-reach locations.

5. Shipment Tracking

Once your order is shipped, a tracking number will be sent to your email or phone number. You can track your order at any time via our tracking portal or by contacting our support team.

6. Damaged or Lost Shipments

We take great care in packaging our products, but if your order arrives damaged:

• Please take photos of the damaged item and packaging
• Notify us within 48 hours of delivery at [[email protected]]
• We will arrange a replacement or refund depending on the severity of the damage

7. Delivery Appointments for Furniture

For large furniture pieces:

• Our delivery team will contact you in advance to schedule a suitable delivery time.
• Please ensure accessibility to your location (e.g., elevators, clear pathways). Additional fees may apply for re-delivery in case of failed delivery attempts.

8. International Shipping

If you are ordering from outside our main delivery region, international shipping may be arranged. Please contact us for custom quotes and timelines.

9. Questions?

For any questions or shipping concerns, feel free to contact us at:

📧 Email: [email protected]
📞 Phone: +84-919-145-697
🕒 Support Hours: 8am-9pm