Frequently Asked Questions (FAQs)

PMTEE Bedroom Furniture

🛏️ 1. What types of furniture does PMTEE offer?

We specialize in high-quality bedroom furniture, including beds, nightstands, wardrobes, dressers, vanities, and storage solutions — all designed with comfort, style, and durability in mind.

🚚 2. How long does delivery take?

Standard delivery typically takes 5–10 business days. Custom-made or pre-order items may take longer (up to 14 business days). You’ll receive tracking information once your order ships.

📦 3. Do you offer free shipping?

Yes! We offer free standard shipping on orders over [insert threshold, e.g., $500 or 10,000,000 VND]. Orders below that threshold may incur a small shipping fee, shown at checkout.

🔁 4. Can I return or exchange a product?

We accept returns within 7 days of delivery for unused, unassembled items in original packaging. Please refer to our Return & Refund Policy for details.
Note: Custom and clearance items are not returnable.

🪑 5. Is assembly required?

Most of our furniture comes with easy-to-follow assembly instructions. Some large items may require basic tools or professional help. You can also request assembly service (if available in your area).

💳 6. What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfers
• Cash on Delivery (COD) – for selected areas
• Installment options – coming soon!

🛠️ 7. What if my item arrives damaged?

If your item is damaged during delivery:

1. Take photos of the item and packaging
2. Contact us within 48 hours at [email protected] We’ll arrange a replacement or refund depending on the situation.

🧼 8. How do I care for and clean the furniture?

Use a soft, dry or slightly damp cloth to clean surfaces. Avoid harsh chemicals or direct sunlight. For specific care tips, see our Furniture Care Guide included with your purchase.

🏬 9. Can I visit your showroom?

Yes! Visit our showroom at:
[Insert Address]
You can explore our collections in person and get personalized recommendations from our team.

📩 10. Still have questions?

No problem! Contact us via:
📧 Email: [email protected]
📞 Phone: +84-919-145-697