🛠️ PMTEE Help Center

We’re here to help you create the bedroom you’ve always dreamed of.

Welcome to the PMTEE Help Center — your one-stop destination for answers, assistance, and support. Whether you’re shopping, tracking an order, or looking for after-sales service, we’ve got you covered.

🔍 Browse Help Topics

🛒 Ordering & Payment

• How do I place an order?
  Simply browse our collections, add your chosen items to the cart, and follow the checkout process.
• What payment methods are accepted?
  We accept Visa, Mastercard, bank transfers, and cash on delivery (COD in select areas).
• Can I cancel or change my order?
  Yes, if your order hasn’t been shipped. Contact us within 24 hours to request changes.

🚚 Shipping & Delivery

• How long does delivery take?
  Standard delivery takes 5–10 business days. Custom or pre-order items may take longer.
• Can I track my order?
  Yes! We’ll send you a tracking number once your order has been dispatched.
• Do you offer free shipping?
  Orders over [insert amount] qualify for free standard shipping.

🔁 Returns & Refunds

• What is your return policy?
  You may return eligible items within 7 days of delivery if unused and in original packaging.
• How do I request a return or refund?
  Email [email protected] with your order number and reason for return. We’ll guide you through the process.
• Are there any restocking or return fees?
  Return shipping is at the buyer’s expense unless the item is defective or incorrect.

🪑 Product & Assembly

• Do your products require assembly?
  Some furniture pieces require light assembly. Instructions and necessary hardware are included.
• Can I get help with assembly?
  Assembly services are available in select locations. Contact us to check availability.
• Where are your products made?
  Our furniture is crafted by trusted manufacturers using premium materials for lasting quality.

🧾 Warranties & Support

• Do your products come with a warranty?
  Yes! All furniture items come with a 1-year limited warranty against manufacturing defects.
• What if my item arrives damaged?
  Contact us within 48 hours with photos. We’ll replace or repair your item as needed.

🧑‍💬 Still Need Help? Contact Us!

📧 Email: [email protected]
📞 Hotline: +84919145697
🕒 Business Hours: Monday – Friday | 9:00 AM – 6:00 PM

🔗 Helpful Links

• Shipping Policy
• Return & Refund Policy
• Terms of Service
• Privacy Policy
• Contact Us